Customer service & Logistic Coordinator

*Full Job Description* *of* *Customer service & Logistic Coordinator * *Founded in 2016*, Gushen America is a soy protein supplier with offices and warehouse in Heath Ohio.
*Main responsibilities:* · Responsible for inbound-outbound, stock control and logistics management.
· To support and resolving any inventory control issues, such as dealing with pest control, and utilities companies.
· Process email ticket queries in a timely manner and provide relevant feedback to team members related/concerned · Produce statistical data to include all stock count sheets/report and information regarding stock query and resolve sheets.
· Monitor and analyze warehouse data and produce inventory or sales reports or statements · Carry out stock maintenance when counting stock and report any concerns regarding stock immediately to the Stock Control Supervisor · Ensure all daily duties in the warehouse building are completed in a timely and efficient manner.
· Professionally work with outside vendors related to warehouse, such as pest control company, utilities company, general contractor.
· Maintain high standards of housekeeping within the department/warehouse · Provide training and support to colleagues as required by your manager · Adhere to stated policies and procedures regarding health and safety in the workplace · Adhere to procedures regarding the proper use and care of equipment and materials associated with the role · Pursue personal development of skills and knowledge in order to effectively perform the role · Coordinate with broker for custom clearance of import products.
· Being able to field the majority of customer service inquires by emails,phones and live chats *Requirements:* · Good computer skills on MS Office and/or databases · Ability and motivation to learn and to improve the skills required.
· High attention to detail and accuracy · Ability to direct and supervise · College degree required *Benefits:* · Base Salary · Health & Dental Insurance · 401K Job Type: Full-time Schedule: · 8 hour shift · Monday to Friday Education: · College degree or above Experience: · Forklift operation (preferred) Language: · English and · Mandarin preferred Work Remotely: No Job Type: Full-time Pay: $36,000.
00 - $42,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Education: * Associate (Preferred) Security clearance: * Confidential (Preferred) Work Location: In person