Digital Technology & Business Transformation- ERP Engineer

Position Summary The ERP Engineer works with members of the Digital Technology and Business Transformation Teams, the broader business, and external partners to develop, support, train, and maintain best-in-class solutions enabled by the ERP Platforms.
Ensure technical, security, licensing, and budgeting frameworks are adhered to and compliant.
Stay on the cutting edge of technical innovations enabled by the platforms and work to implement those innovations into the business where applicable.
Essential Functions • Deploy, develop, maintain, and troubleshoot core business applications, including Software as a Service (SaaS) solutions, associated hardware, endpoints, and databases.
• Deep knowledge of the Dynamics 365 Finance and Operations Platform, Dynamics Customer Engagement, and Power Platform.
Strong understanding of when to use native features and when it is appropriate to use custom development.
Ability to successfully communicate this information to both internal and client teams.
• Facilitates discussions with business and technical stakeholders to extract critical business requirements and present a technical vision and solutions in the form of process design, software products, customizations, and integrations to meet those needs.
• Understanding of Application Lifecycle management in the Microsoft Dynamics Finance and Operations platform.
• Participates with business partners to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals and longer-term needs.
• Advises data team on the extraction of information of data from ERP systems.
• Assists support and infrastructure team with device selection, standards, and setup.
• Communicates and trains on complex topics regarding solutions and related projects to audiences both with and without deep technical skills.
Comfortable speaking in front of medium to large groups to articulate ideas and instruction.
• Participates in ERP implementations through all project phases, including discovery, definition, build, test, and deployment.
• Develop and support system integration between ERP Platforms.
• Analyzes adherence to user permissions and company IT policy; notifies appropriate management as directed.
• Manage the set-up, upgrades, and configuration of ERP systems.
• Create test plans and manage testing of ERP platforms related to code changes and system updates.
• Manage feature set implementations independently or with business partners and vendors.
• Analyze existing work processes and recommend solutions, provide documentation of processes, and running training sessions during implementation phases or as needed.
• Level 3 support for ERP systems, manage escalated support cases with the vendor, be available to end users with answers to how-to questions and advice on system usage.
• Recommend system enhancements to vendors to improve system capabilities, stability, and ease of use and maintain vendor status updates and periodic meeting cadences.
• Maintains knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions.
• Works with core software systems related to the following functional areas, Accounting Operations, Finance, Manufacturing and Sales.
• Ensures that company policies, standards, and procedures are met, followed, and maintained by established company policy (e.
g.
OSHA and safety compliance, Federal/State/Local laws).
• Works assigned schedule exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.
Performs other related duties as required.
Education Level Bachelor's Degree or related field or equivalent work experience in Information Technology, Accounting, or Supply Chain.
Experience • 3+ years of technical experience working in a Direct Store Delivery environment • 1+ years of technical experience working in an Accounting ERP environment • 1+ years of professional experience in Microsoft Dynamics Finance and Operations platform • 1+ year of experience on system implementation • 1+ year of experience on work process improvements • Proven ability to create innovative solutions to solve complex business requirements and streamline/automate business processes • Experience working in an Accounting or Finance environment is a plus.
• Experience with Dynamics 365 Finance and Operations or another Financial ERP platform is a plus.
• Experience working with Lean Six Sigma business process methodologies and root problem identification.
• Experience working in a Warehousing, Logistics, Manufacturing, or Consumer Goods industry is a plus.
• Technical writing and training skills is a plus.
• Experience in system integration is a plus.
• Development skills on Dynamics 365 Finance and Operations or Dynamics AX is a plus.
Computer Skills • Proficient in using Microsoft Office Suite, including Visio, Planner, Project, and Teams.
• Proficient in power platform integration tools like Azure Data Factory, Logic Apps, and Power Automate • Proficient in Microsoft Power Platform • Proficient in Dynamics 365, AX, Great Plains or similar accounting platforms Certificates & Licenses • Valid Driver's License or demonstrable ability to gain access to worksites.
• Certifications for Dynamics 365 or other ERP Platforms is a plus but not required Additional Requirements Knowledge of Microsoft-based software applications, desktop operating systems.
Skills in: project management, problem-solving, troubleshooting, organizing workflow and processes, internal customer service, and desk-side support.
Ability to: work quickly and efficiently; multi-task; communicate effectively with internal customers and vendors; develop good working relationships.
Other functions, skills, and abilities may also apply.